Assessment of Student Success Suports

The Snow College Admissions Office recruits students for academic and technical programs and empowers them to successfully navigate the admissions process. We support student success by offering personalized guidance, outreach, and admissions services to prospective students, their families, high school counselors, and the community.

• Percentage of applications started vs. completed
• Admit-to-enroll conversion rates
• Enrollment growth in populations influenced by Admissions
• Satisfaction surveys evaluating admissions clarity and support

The Snow College Financial Aid and Scholarship Office empowers students to access and complete their education by providing equitable, accurate, and timely financial support.

• % of students receiving aid
• Aid and scholarship processing times
• Retention and completion of aid recipients
• Student satisfaction surveys
• Student loan debt at graduation
• FAFSA completion rates
• Scholarship acceptance rates

The Center for Global Engagement offers culturally sensitive student support to attract international students and empower them to build personalized educational pathways with global application.

• International applications, admissions, and enrollments
• Student satisfaction and Net Promoter Score

The Student Connection Center at Snow College cultivates a sense of belonging by creating meaningful connections among students, staff, and the campus community.

• Post-engagement surveys on belonging and confidence
• Tracking of resource requests and referral follow-through
• Monitoring of withdrawals and academic referrals
• Peer mentor interactions (1:1, class visits, workshops)
• Retention comparisons year-over-year
• Orientation survey and focus group results

Snow College Disability Services is dedicated to creating a campus where students with disabilities can access learning and thrive. We work closely with students, faculty, and staff to remove barriers, provide accommodations, and celebrate disability as part of our community.

• Track accommodation effectiveness by comparing grade outcomes for students who requested and used accommodations versus grade outcomes for those who requested but did not use accommodations
• Monitor successful completion of courses utilizing grade outcomes
• Retention comparisons year-over-year
• Student, faculty and community member surveys

The Academic Advising Office at Snow College empowers students to navigate their academic journey with confidence by providing personalized guidance, clear program and transfer pathways, and connections to success resources—supporting timely graduation and long-term academic achievement.

• Student Satisfaction and NPS: Surveys after advising appointments measure satisfaction and likelihood of recommending advising. Target: 65% satisfied and likely to recommend.
• Graduation Plans: Track percentage of degree-seeking students with active plans. Target: 50% of first-year students have graduation plans by year-end.
• Annual Advising Participation: Target: 60% of degree-seeking students meet with an advisor annually.
• Graduation Within 150% of Program Time: Target: 5% annual improvement until exceeding 60%.
• Impact on Persistence: Target: Advised students persist at least 5 percentage points higher than non-advised students.

Student Support Services (SSS) - TRIO is committed to enhancing the academic achievement, retention, and graduation rates of first-generation, income-eligible students and students with disabilities.

Richfield Student Services integrates Advising, Registrar services, Student Connections, and Student Life to support students on the Richfield campus. All units collaborate closely with Ephraim-based counterparts to implement shared goals that meet the unique needs of Richfield students.

We serve as a catalyst for transformative student experiences at Snow College, ensuring that every student feels valued, supported, and has a sense of belonging by prioritizing student well-being and empowering students to persist through advocacy for all students.

• Total conduct cases per term or year
• Types of violations reported
• Percentage of decisions upheld on appeal
• Number of complaints regarding process fairness
• Student satisfaction and perceived fairness feedback
• Accessibility of policies and reporting tools
• Recidivism rate
• Trends in campus safety and behavioral climate
• Faculty/staff reporting engagement

• Number of referrals per semester/year
• Categories of concerns (mental health, academic distress, behavioral, etc.)
• Percentage of students successfully connected to services
• Measured improvement in well-being following intervention
• Retention of students receiving CARE support
• Number of departments submitting referrals
• Student satisfaction with CARE team services

Our mission is to help Snow College students succeed in their studies and in life. We help students succeed by raising awareness of mental health, wellness, and prevention issues through education and support of their emotional, physical, and mental well-being. The Snow College Counseling and Wellness Center supports the educational mission of Snow College. We coordinate services with other offices and departments. We strive to create a safe and welcoming environment for all students.

• Pre- and post-counseling surveys administered at intake and completion
• Weekly tracking of student intakes (HIPAA-compliant)
• Annual report of total students who accessed counseling
• Comparison of graduates with those using counseling services

Student Life and Leadership at Snow College develops influential leaders, fosters student belonging, and delivers exceptional experiences that enhance the college experience and bolster student retention.

• Event attendance tracking via Argos and Badger Advance for retention analysis
• Demographic participation analysis
• Monthly student focus groups
• Event satisfaction surveys
• Year-over-year application data for leadership roles
• Volunteer program participation metrics
• Website/application usability metrics

We provide clean, safe, and secure living environments to promote maturity, diversity, and academic success. By enhancing personal growth through developing responsibility and encouraging friendship, we will aid in the students of today becoming the leaders of tomorrow.

• Reserved/occupied beds
• Average weekly incident reports
• Annual Resident Satisfaction Survey results

At Snow College Badger Den\Bistro our mission is to nourish minds and bodies by providing fresh, affordable and diverse meals in a welcoming environment.

• Customer satisfaction scores
• Complaint rates
• Average wait times
• Food safety temperature compliance
• Health inspection scores
• Menu accuracy
• Meals per labor hour
• Inventory turnover rate
• Cost per meal, revenue per meal
• Labor and food cost percentages
• Local sourcing percentage
• Community engagement events